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Queensland Couple Lose $600,000 Investing In Baskin-Robbins Franchises

Queensland couple lose $600,000 investing in Baskin-Robbins franchises

A Queensland couple say they lost $600,000 investing in two Baskin-Robbins ice cream stores.

The claim they bought the franchises based on “incorrect sales figures”.

Couple lose $600,000 investing in Baskin-Robbins

The pair told they spent $300,000 on an outlet in West End in 2014 and a further $200,000 for another at Rosalie in 2016.

The allege the company promised:

  • The West End store will make $11,000 to $12,500 in sales each week, however, it only makes $6,000.
  • The Rosalie outlet will make $8,000 to $10,000 a week in sales, however, it makes just $4,000 to $5,000.



Franchisor ignores emails

The couple tell the franchisor “stopped responding to emails” despite their concerns about the discrepancies.

They also allege:

  • the company failed to provide promised refunds for “significant” costs of running multiple national promotions; and
  • they also say it forced a new tub pricing model on them in late 2018 significantly increasing their costs.

They also claim not all franchisees had to adopt the model, but the company failed to give them an option to opt out.

Franchising is a risky business

Industrial advocate Miles Heffernan warns franchising is a risky business.

“Franchises bankrupt many small business owners, which is why it is important to get expert advice before risking your life savings,” he said.

Please call our team at Industrial Relations Claims today on

1300 045 466

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